WARRANTY
Neltronics warrants the products to be free from defects in materials and workmanship under normal
use and conditions for a period of twelve (12) months from the date of your original purchase. Batteries are limited to six (6) months manufacturer's warranty.
Should service be necessary for any reason due to a manufacturing defect or malfunction during the
warranty period, Neltronics will repair or replace at our discretion. Please provide proof of purchase.
*Please note that your warranty will not be covered:
1) If the unit has been misused, damaged by accident, used in violation of operating instructions, or if product labels are altered or defaced.
2) If the unit has been previously opened or repaired by any unauthorised person.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced
if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
To submit your warranty details to Neltronics, please click to download the Warranty Form here and send it back to admin@neltronics.com.au
----------------------------------------------------------------------------------------------------------------------------------------------------------
SERVICE
The Neltronics Service Centre can be contacted on:
• Email: service@neltronics.com.au
• Phone (AUS): 08-9383 7833
• Phone (NZ): 09 625 1645
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
RETURN PROCEDURE
Should your product need returning either under warranty or for service:
1) Contact admin@neltronics.com.au for a repair authority (RA) number
or
download an RA Request Form and return to us.
2) We will contact you with an RA (Return Authority) number and further instructions.
Please do not send any products without first obtaining an RA number.
Removal, refit & freight costs for return goods are not covered under warranty.
Goods should only be returned via the method described on the RA.
* DEALERS, please refer to the Neltronics Return Procedure here.
----------------------------------------------------------------------------------------------------------------------------------------------------------
FREIGHT POLICY
It has always been the policy of Neltronics to provide the cheapest possible freight solution to our valued customers.
* To find out more, please download a copy of Neltronics Freight Policy.
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
*Adobe Reader required. Available free from here
